FAQ & Return Policy
No.3 Fine Jewelry Return Policy
We hope you love your purchase! But if you do decide to return, we're here to make the process as easy and seamless as possible:
All return requests must be made within 14 days from date of purchase and are valid for exchange or store credit only. All made-to-order and custom items are final sale. After 14 days from date of purchase, items are ineligible for exchange or return.
For all ready-to-ship items purchased online (excluding ready-to-ship rings over $2,000), return requests made up to 14 days from date of delivery are valid for an exchange for another item of the same value or more, store credit, or a refund with a 10% restocking fee. For all ready-to-ship rings over $2,000, return requests made up to 14 days from date of delivery are valid for an exchange for another item of the same value or more, store credit, or a refund with a 20% restocking fee. After 14 days from date of delivery, items are ineligible for exchange or return.
If you received a ready-to-ship gift from No.3 Fine Jewelry, you may exchange for another item of the same value or more up to 30 days from date of original purchase, provided your additional cost difference, shipping, customs, taxes and import duties.
Final Sale Items
All made-to-order and custom items are final sale. All items marked as final sale, purchased at a discounted price, or marked as discontinued are final sale. Shipping and handling costs are not refundable.
To Request a Return
Email us at firstname.lastname@example.org to receive a Return Authorization Number (RA#).
Please print out the email containing your RA# and include that with your full name, address, phone number and email address.
Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by No.3 Fine Jewelry within seven days of receipt of RA# for domestic orders, and ten days for international orders. Merchandise should be sent to the following address:
Attn: Web Returns
2354 Polk St
San Francisco, CA 94109
It is our recommendation that return items are shipped via UPS, FedEx, or USPS with insurance and tracking for the most secure delivery possible. No.3 does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled before they are received. Please also note that No.3 can not accept any packages that are sent cash-on-delivery (COD).
An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.
If the return is approved, a refund or credit will be issued for the original amount that was paid and sent via email. Only the value of the merchandise and sales tax, minus any discounts, if any, will be applied. Shipping charges and import duties are not included in merchandise credits. Store credit has NO expiration date, and can be used online or in-store.
Special ordered items are produced in the order they are received. Estimated turnaround times are listed on each item's page, but please note these are averages and may not account for all circumstances. In the event of a major delay due to quality issues, inclement weather, or other unforeseen events, we will contact you to update you on your order.
No.3 uses USPS, UPS, and FedEx for domestic shipments and DHL for international shipments.
All shipments are insured for the value of the merchandise. If a shipment has been sent but is not received, the receiving party has the responsibility of contacting the shipper. A tracking # will be provided and we will do our best to assist you.
Shipping costs are paid by the purchaser and is a flat rate depending on the shipping method you choose.
All in-stock merchandise orders are fulfilled within 24 hours of receipt of your order.
Orders received after 1:00 PM PST are shipped the following day.
All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.
We deliver to most countries in the world. Please be aware of our new international shipments policy. No.3 will reserve the right to request a scan or photocopy of a purchaser's government-issued identification and credit card used in the transaction. This is to verify the identity and protect the safety of our users. If you refuse to email your identification upon request, No.3 may void your transaction entirely.
The tariffs and duties on international shipping are the sole responsibility of the purchaser.
Payment Methods Accepted
What information do we collect?
What do we use your information for?
Any of the information we collect from you may be used in one of the following ways:
To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.
To send periodic emails - Note: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.
If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.
How do we protect your information?
We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.
We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.
After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.
Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information
Do we disclose any information to outside parties?
We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.California Online Privacy Protection Act Compliance
Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.
As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Edit Profile' page.Childrens Online Privacy Protection Act Compliance
We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.
Terms and Conditions
Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.shopno3.com/faq.Your Consent
2354 Polk St
San Francisco, CA 94109 USA