FAQ


No.3 Return Policy

All return requests are to be made within 7 days from the date of delivery, and are valid for exchange or store credit only. All special order and custom items are final sale. All jewelry must be in brand new, original condition, without any signs of wear. Any item returned otherwise will be returned to sender.

No.3 has the right to refuse the return of goods that do not meet No.3's Return Policy requirements.

All purchases made "ON SALE" or purchased at a discounted price are final sale. Shipping and handling costs are not refundable. Customer will be responsible for all shipping & re-shipping charges for refunds and exchanges.

Email us at returns@shopNo3.com to receive a Return Authorization Number (RA#).

Please print out the email containing your RA# and include that with your full name, address, phone number and email address.

Merchandise must be shipped securely packaged, pre-paid, and insured, and must be received by No.3 within seven days of receipt of RA# for domestic orders, and ten days for international orders. Merchandise should be sent to the following address:

No.3
Attn: Web Returns
1987 Hyde St
San Francisco, CA 94109
*RA #

It is our recommendation that return items are shipped via UPS, FedEx or insured parcel post. We also recommend all tracking numbers of return packages be recorded and safely stored for proof of delivery. No.3 does not take any responsibility for reimbursement or compensation in the event that any return packages are lost, stolen, or mishandled. Please also note that No.3 can not accept any packages that are sent (COD).

An email response will be sent to you regarding the status of your return. We will process your request within five business days upon receiving the package.

If the return is approved, a merchandise credit will be issued for the original amount that was paid and sent via email. Only the value of the merchandise and sales tax, minus any discounts, if any, will be applied. Shipping charges and import duties are not included in merchandise credits. Your credit has NO expiration date, and can be used online or in the shop.

Shipping

No.3 uses USPS to ship worldwide.

All shipments are insured for the value of the merchandise. If a shipment has been sent but is not received, the receiving party has the responsibility of contacting the shipper. A tracking # will be provided and we will do our best to assist you.

Shipping cost is paid by the purchaser and is a flat rate depending on the shipping method you choose.

All merchandise orders are fulfilled within 24 hours of receipt of your order.

Orders received after 1:00PM PST are shipped the following day.

All orders received after 1:00 PM on Friday will be shipped the following Monday. We observe all national holidays.

We deliver to most countries in the world. Please be aware of our new international shipments policy. No.3 will reserve the right to request a scan or photo copy of a purchasers government issued identification and credit card used in the transaction. This is to verify the identity and protect the safety of our users. If you refuse to email your identification upon request, No.3 may void your transaction entirely.

The tariffs and duties on international shipping are the responsibility of the purchaser.

Gift Returns

You may exchange any gift from No.3 for another gift of the same value or more, provided your additional cost difference, shipping, customs, taxes and import duties.

Having Trouble?

If you experience any difficulty on our site, please let us know! We are very sorry, and want to make it up to you. Please email us at info@shopno3.com, and tell us about your experience. We can help! And in exchange we will provide a coupon good for your next purchase.

No.3 PRIVACY POLICY What information do we collect?

We collect information from you when you register on our site, place an order or subscribe to our newsletter. When ordering or registering on our site, as appropriate, you may be asked to enter your: name, e-mail address, mailing address, phone number or credit card information. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

To process transactions - Your information, whether public or private, will not be sold, exchanged, transferred, or given to any other company for any reason whatsoever, without your consent, other than for the express purpose of delivering the purchased product or service requested.

To send periodic emails - Note: The email address you provide for order processing, will only be used to send you information and updates pertaining to your order.

If at any time you would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email.

How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive/credit information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Payment gateway providers database only to be accessible by those authorized with special access rights to such systems, and are required to?keep the information confidential.

After a transaction, your private information (credit cards, social security numbers, financials, etc.) will not be stored on our servers.

Do we use cookies?

Yes. Cookies are small files that a site or its service provider transfers to your computers hard drive through your Web browser (if you allow) that enables the sites or service providers systems to recognize your browser and capture and remember certain information

We use cookies to help us remember and process the items in your shopping cart.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

California Online Privacy Protection Act Compliance

Because we value your privacy we have taken the necessary precautions to be in compliance with the California Online Privacy Protection Act. We therefore will not distribute your personal information to outside parties without your consent.

As part of the California Online Privacy Protection Act, all users of our site may make any changes to their information at anytime by logging into their account and going to the 'Edit Profile' page.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Terms and Conditions

Please also visit our Terms and Conditions section establishing the use, disclaimers, and limitations of liability governing the use of our website at http://www.shopno3.com/faq

Your Consent

By using our site, you consent to our online privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, and/or send an email notifying you of any changes.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the information below.

www.shopno3.com
1987 Hyde St.
San Francisco, CA 94109
USA
info@shopno3.com